J.D. Power and Associates awarded Caterpillar’s C-15 on-highway diesel engine its highest levels of customer satisfaction in the vocational category, which includes trucks used in applications such as construction, refuse hauling and utility services. The study was based on interviews with nearly 2,700 customers who own two-year-old Class 8 trucks. It measures customer satisfaction in three areas: engine quality and warranty; engine performance; and engine noise and vibration.
Caterpillar engine earns J.D. Power and Associates award
October 20, 2003