John Deere Construction and Forestry has added Foresight Intelligence as an endorsed construction data solutions provider for its network of dealers to use in managing daily machine alerts with its customers as part of its WorkSight telematics system.
Foresight Intelligence’s Intelligent Alert Triage Center (IATC) is designed to allow dealers to capture, consolidate and prioritize such factors as diagnostic trouble codes, oil sampling results and preventative maintenance alerts into a secure and centralized portal, Deere reports.
“Teaming up with Foresight Intelligence allows our dealers to be even more proactive by managing machine health before a customer is aware of an issue,” says Jena Holtberg-Benge, director, John Deere WorkSight. “IATC further enhances the power of John Deere WorkSight and is another tool for our dealers to increase customer uptime and create a sustainable competitive advantage.”
Deere says many of its dealers are currently using IATC as a means of identifying trends, with one example being when a type of machine typically fails or honing in on a common problem with certain machines or certain applications. A dealer can track individual or branch performance and then find solutions and improvement areas using real-time data, and then share this information across locations.
“IATC has helped streamline our alert monitoring process and has made us more efficient,” says Steve Deller, product support manager, West Side Tractor. “IATC has given us one portal to monitor and distribute alerts as well as access a host of other diagnostic and machine information that’s helped us to respond quicker to our customer’s needs and create accountability at the branch level.”