Caterpillar has presented its 5-Star Certification Award to Cashman Equipment’s Cat Rental Store in recognition of “outstanding rental operations in heavy rentals and rental services.”
Only 27 other Caterpillar dealerships across the world have received the certification for rental services.
Cashman Equipment worked with Cat’s Global Rental Group in reviewing the dealership’s rental operations in Nevada, examining “excellence standards” affecting customer experience, such as trucking transport costs, equipment return and ready times and rental service call quality, the company reports.
The Global Rental Group representatives scored Cashman Equipment 96 percent overall after going through 240 questions.
“A lot of work has gone in to get to this point,” Brad Donnelly, Caterpillar Denver District rental and used operations representative said. “I’m very proud of what you’ve (Cashman Equipment) done and am proud to be associated with you. Thank you to everybody on behalf of Caterpillar, and congratulations on a great, great job.”
Cashman Equipment reports it has been systematically working for about two years to achieve the 5-Star award.
“This would not be possible without all the efforts of everyone throughout the rental division,” says Seth Hendrickson, Cashman Equipment rental sales manager. “A lot of the processes we were evaluated on are yard processes. They are shop processes. They are dispatch processes. All of that, all together, is what made this happen. Thanks to the rental, and thanks to everyone who works day in and day out to make it happen.”