Putzmeister America, a maker of truck-mounted concrete boom pumps and telescopic conveyors, announced March 31 it will use SmartEquip’s Web-based electronic parts and service support system. The e-CommercePro product includes electronic parts catalogs, operator manuals, troubleshooting guides, safety notices, equipment specifications and the capability to order parts via the Internet. Dave Adams, president and chief executive of Putzmeister, said e-CommercePro will bring advanced product support capabilities to the company’s dealers and customers — an aim that is consistent with the Putzmeister’s goal of achieving growth through customer service excellence.
Putzmeister to use SmartEquip parts/service support system
April 11, 2005